1. You can choose the accommodation unit which will meet your needs and wishes best by using some of several search options of our website, or contacting us by e-mail
, and we will offer you several facilities which meet your criteria best.
2. Upon making the final selection, you are required to fill in the reservation form for the chosen unit. It is necessary to fill in all the required information to process request.
3. When the reservation form is sent, a calculation will be generated automatically with all items, respective costs and the amount to be paid for reserving the chosen accommodation unit. At the bottom of the calculation there will be two options: cancellation of the reservation or its confirmation.
4. If you decide to confirm the reservation, the form will be sent to our Sales Department. Immediately upon the receipt of the reservation form, our staff will contact the facility owner to check whether the accommodation unit status on our website corresponds to the real status, i.e. whether the reservation is possible.
Upon the approval of the request, the pre-invoice will be sent to your e-mail address or by fax. In the pre-invoice all costs will be clearly stated, together with the amount that needs to be paid for reservation confirmation. The payment will be made according to the payment method and dynamics published on our webiste.
5. For final confirmation, the reservation payment must be made within 24 hours upon the receipt of the final pre-invoice. If the payment is not made by the guest on the due date, it may result in overbooking. The agency does not bear responsibility for that, but the agency will offer an alternative accommodation of the same quality to the guest.
6. Upon the payment is made, you have to send the confirmation to the agency by email (
) or fax +385 21 864 498, unless you have paid by credit card in which case the agency receives payment confirmation automatically.
After the payment verification or your credit card authorization, you will receive an e-mail with all the relevant information on the facility owner and the facility address. Written confirmation will be sent to your e-mail. Received voucher is also a written proof that you have reserved accommodation at the Adriatic coast.